The following is abbreviated from the “IRS Newswire” for January 2011.

WASHINGTON — National Taxpayer Advocate Nina E. Olson released her annual report to Congress, identifying the combination of the IRS’s expanding workload and declining resources as the most serious problem facing taxpayers. The result, the report says, is inadequate taxpayer service, erosion of taxpayer rights, and reduced tax compliance. The Advocate expressed her continuing concern that the IRS’s expanding use of automated processes to adjust tax liabilities is causing harm to taxpayers and recommended that Congress enact a comprehensive Taxpayer Bill of Rights.

About the Taxpayer Advocate Service

The Taxpayer Advocate Service is an independent organization within the IRS.  TAS employees help taxpayers who are experiencing economic difficulties, such as not being able to provide necessities like housing, transportation, or food; taxpayers who are seeking help in resolving problems with the IRS; and taxpayers who believe an IRS system or procedure is not working as it should.  If you believe you are eligible for TAS assistance, you can reach TAS by calling 1-877–777–4778 (toll-free).  For more information, go to www.TaxpayerAdvocate.irs.gov or www.irs.gov/advocate.

Read the Executive Summary or download the Complete 2011 Annual Report to Congress.