PBA / NCA

Business excellence is the systematic use of quality management principles and tools in business management with the goal of improving performance. PBA provides you with these Business Blueprints to help you run your business as effectively as possible. We've done the research, you reap the benefits!

Help Make Our Business Blueprints Better!

Your peers have shared these helpful documents. In the spirit of sharing, if you have any type of contract or manual that you would like to share with other members, please email the Membership Department and we would be happy to post it on the site. Can't find what you're looking for? Contact the Membership Department and let us help.

All files are available in Microsoft Word, Microsoft Excel, or Adobe Acrobat PDF. To download any file right-click (PC) or control+click (MAC) on the icon and choose 'save file as' or 'download link to disk' from your menu.

Many of these documents have been provided by other members for you to use as a guide. Please keep this in mind and customize the document for your salon. Remember to have any document reviewed by your attorney before implementing it into your salon.

Business Management

- Finance/Inventory

- Forms/Agreements

- Retail/Store

- Sales/Customer Service

- Strategic Planning

- Vendor Relations

Guest Services

- Bridal

- Forms/Agreements

- Guest Surveys

- Scripts

Human Resources

- Compensation

- Evaluation

- Forms/Agreements

- Interviews

- Job Descriptions

- Manuals/Policies

Marketing / Comm.

- PR/Media

- Special Events

Miscellaneous



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Business Management
Finance/Inventory S M D .doc .xls .pdf www
10 Tips to Go Green On Your Bottom Line
Trade Show Budget Template
Forms/Agreements S M D .doc .xls .pdf www
Donation Request Response Form
Model Release Form
Outstanding Credit Documentation
Outstanding Credit Memo
Professional Salon Contract
Sales Representative Agreement
Salon Credit Application
Retail/Store S M D .doc .xls .pdf www
Leasing Checklist and Action Plan
New Store Location Supply List
New Store Order Guidelines
Store Set Up Checklist
Store Set Up Interdepartmental Checklist
Sales/Customer Service S M D .doc .xls .pdf www
Manufacturer Distributor Contract Discussion Points
New Customer Program-Five Touches
Strategic Planning S M D .doc .xls .pdf www
New Idea Implementation Checklist
Strategic Planning Form
Strategic Planning Tools-Timeline-Template
Vendor Relations S M D .doc .xls .pdf www
Criteria for Vendor Relationship
New Vendor Questions
Guest Services
Bridal S M D .doc .xls .pdf www
Bridal Contract
Bridal Introductory Letter
Bridal Packages
Bridal Services-Policies
Forms/Agreements S M D .doc .xls .pdf www
Apprentice Service Provider Release Form
Color Consent (1)
Massage History Form
Guest Surveys S M D .doc .xls .pdf www
Client Satisfaction Survey
Guest Survey
New Client Post Card Survey
Scripts S M D .doc .xls .pdf www
Acne Treatment Script
Brow Lash Script
Deep Conditioning Script
Foil Highlighting Script
Haircut Script
Manicure-Pedicure Script
Permanent-Texture Script
Rejuvenating Facial Script
Special Occasion Styling Script
Ultimate Facial Script
Wax Script
Human Resources
Compensation S M D .doc .xls .pdf www
Employee vs Booth Renter Comparison
Evaluation S M D .doc .xls .pdf www
Assistant Evaluation Checklist
Evaluation for Customer Service
Nail Tech Evaluation
Receptionist Position Description and Evaluation
Self Evaluation for Desk Staff
Self Evaluation for Estheticians
Self Evaluation for Stylist
Stylist Position Description and Evaluation
Stylist Team Member Evaluation
Forms/Agreements S M D .doc .xls .pdf www
Company Property Agreement
Disciplinary Notice
Education Fund Agreement
Education Reimbursement Acknowledgment
Employee Confidentiality Agreeemnt
Employee Training Agreement
Employee Warning Notice
General Employment Agreement
General Employment Agreement 2
General Non-Compete Agreement
HR Employee Training Agreement #2
Non-Compete-Confidentiality-Training Agreement
Regional Manager Checklist
Sales Consultant Employment Agreement
Sales Consultant Performance Checklist
Sales Rep Non-Compete Paragraph
Salon-Spa Employee Application
Separation and Release Agreement
Interviews S M D .doc .xls .pdf www
101 Interview Questions
Interview Questions 2
Interview Questions 3
Interview Questions 4
Interview Questions 5
Job Descriptions S M D .doc .xls .pdf www
Accounting Clerk
Accounting Clerk 2
Accounts Payable Clerk
Accounts Receivable Clerk
Accounts Receivable Manager
Chief Financial Officer
Controller
Customer Service Manager
Customer Service Representative
Customer Service Supervisor
Designer
Director of Customer Care
Educational Director
Guest Services Team Member
Hair Designer
President
Protégé Designer
Purchasing Manager
Receptionist
Regional Sales Manager
Salon Director
Salon Director Assistant
Technical Assistant Job Description and Evaluation
Manuals/Policies S M D .doc .xls .pdf www
Employee Handbook
Employee Manual
Front Desk Manual
Front Desk Operations
Front Desk Policies
Human Resources Policy Manual
Safety Policy Manual
Substance Abuse Policy Paragraph
Marketing / Comm.
PR/Media S M D .doc .xls .pdf www
Media Tips
News Release - PBA Member Announcement
Salon Public Relations Primer
Special Events S M D .doc .xls .pdf www
Cut-A-Thon
Makeover-Fashion Show
Salon Client Appreciation Day Event
Miscellaneous
NAW Publications
US Chamber of Commerce
US Small Business Administration


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