Good Customer Service Isn’t Just About Pretty Hair

by Wendy J Rieland It seems like such a small thing now when I think about it. One of my regulars was coming in, but it was not just another appointment. I had scribbled down in my book that it was her birthday, and when…

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Adding Services to Your Salon/Spa: How to Make it Work and Make it Profitable!

by Steve Gomez “If you build it, they will come!” This famous quote from the movie Field of Dreams embodies the spirit of entrepreneurialism that has driven the growth of industry and business in our country since its inception. We have always been a nation…

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Staff Meetings: Make them a Raving Success

by Deb Hunt Staff meetings are an instrumental communication system in your business, they help keep the vision /culture alive for the team; they keep everyone focused, informed and educated. If “staff meetings” are dreaded words to you and/or your team, something is missing! What…

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Facebook Identity Crisis

by Valorie Reavis It all started with profiles. Then came groups. And now we have fan pages. With every innovation our love affair with Facebook has become ever more intense. Facebook didn’t create all these types of pages to confuse us, but that’s what’s happened….

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Stop Being An Advertising Victim

by Susan Vincent Are you constantly chasing after new clients? Most spas and salons have poor follow-up systems. That means they spend wads of cash on chasing after new clients. It’s like filling a funnel, you can’t. Let’s face it. Every company has statistics to…

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