What You Don’t Know CAN Hurt You: A Message From OSHA

Everyone knows the hype about hair smoothing products – customers love that “celebrity” hair, but some products put stylists at risk. Hair smoothers may contain the chemical formaldehyde, which can irritate the eyes and nose, cause allergic reactions of the skin, eyes and lungs, and…

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The “Grey” Areas of Product Diversion in the Beauty Industry

Diversion has become a “four letter word” in the professional beauty industry. Yet it is surprising that so many people don’t understand what diversion really is and how it affects the industry. In the beauty industry, diversion is the sale of professional salon products outside of…

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Listen to Your Clients to Improve Your Profits

by V. Woods In the social media era, you now have more power to use your happiest clients as marketing tools. If you don’t know who they are or what makes them ecstatic, you are losing out on an opportunity to use word-of-mouth marketing in…

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Good Customer Service Isn’t Just About Pretty Hair

by Wendy J Rieland It seems like such a small thing now when I think about it. One of my regulars was coming in, but it was not just another appointment. I had scribbled down in my book that it was her birthday, and when…

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