The Client Experience: Cultivating Success Through Professionalism, Dedication

by Marissa Porcaro, PBA Director of Marketing and Communications When people think about the “client experience” in the service industry, many will go to images of smiling receptionists offering beverages to waiting clients, upbeat and enthusiastic employees, and a clean, friendly and inviting environment; all…

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The Dark Realities of Domestic Abuse

by Rachel Molepske, PBA Manager of Leadership Operations and Charitable Programs We have all heard the statistics, but is anyone actually listening? Domestic abuse affects thousands of people all over the world on a daily basis, but the sad truth is that only a fraction…

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Defining Your Salon’s Social Strategy

by Kelly Ehlers, Guest Contributor In my last PBA Progress article, I talked about the importance of managing your salon (or personal) brand online…so, how have you been doing? Did you take that quick social audit and ‘Googled’ yourself to see what popped up? (And,…

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The Road to Success is Paved with Knowledge

Set Education Goals to Reach Your Next Level by Jessi Marshall, PBA Director of Education and Industry Programs Whether you are a salon owner, stylist, nail tech, manager or any beauty professional, education is the foundation for everything you’ve accomplished. From your first day at…

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