PBA Business Blueprints
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PBA provides Business Blueprints to help you run your business efficiently. Many of these documents have been provided by other members for you to use as a guide. Remember to have any document reviewed by your attorney before implementing it into your business.

Please note: access to these documents are only available to PBA Business Members.

If you would like to share a document or can't find what you're looking for contact the PBA Membership Team at or 800.468.2274.

Expand each of the sections below to view a list of included documents. Once expanded, you can log in and download that document set.

Business Operations


    Donation Request
    Makeover-Fashion Show
    Trade Show Budget Template

    Forms and Agreements

    Distributor Professional Salon Contract
    Distributor Salon Credit Application
    End of Day Closeout Worksheet
    Exception Report
    Internal Refund Procedure
    Model Release Form
    No Show and Credit Card Policy
    Outstanding Credit Documentation
    Outstanding Credit Memo
    Exclusive Distribution Contract
    Manufacturer Contract


    Best Practices - Licensed Professional
    Best Practices - Salon/Spa
    Code of Ethics - Distributors
    Code of Ethics - Licensed Professionals
    Code of Ethics - Manufacturers
    Code of Ethics - Salon/Spa
    Gift Card Expiration by State

    New Location

    Leasing Checklist and Action Plan
    New Store Location Supply List
    New Store Order Guidelines
    Store Set-Up Checklist
    Store Set-Up Interdepartmental Checklist

    Public Relations and Marketing

    Media Tips
    News Release - PBA Member Announcement
    Salon Client-Appreciation Day Event
    Salon Public Relations Primer

    Strategic Planning

    10 Tips to Go Green
    New Idea Implementation Checklist
    Strategic Planning Form
    Strategic Planning Tools-Timeline-Template

    Vendor Relations

    Criteria for Vendor Relationship
    New Vendor Questions


Salon & Spa Guide to Compensation

To help maintain salon/spa profitability, the Professional Beauty Association has developed the Salon & Spa Guide to Compensation, a resource that highlights the most common compensation models and options many salons and spas are using. It also includes important facts and information needed when considering booth rental as a business/employment type.

The Salon & Spa Guide to Compensation has been designed as a reference tool to assist the reader in determining which salon/spa business model would be most appropriate for him/her and to increase the basic understanding of salon/spa operations.

Download an information sheet

PBA Member: $50
E-member: $100
Non-member: $100


Guest Services

    Bridal and Wedding

    Best Wishes to the Bride Cover Page
    Bridal Contract
    Bridal Contract #2
    Bridal Contract #3
    Bridal Introductory Letter
    Bridal Packages
    Bridal Parties Cost List
    Bridal Services Policies
    Explaining a Bridal Contract
    Wedding Schedule Sample

    Client Forms and Agreements

    Apprentice Service Provider Release Form
    Client Satisfaction Survey
    Color Consent (1)
    Color Consent and Waiver
    Corrective Haircoloring Agreement
    Guest Survey
    Hair Extension Guarantee of Payment
    Hair Extension Quote Calculation
    Hair Extension Service Waiver
    Massage History Form
    New Client Post Card Survey
    Return Exchange Policy


    New Customer Program-Five Touches

    Salon Scripts

    Acne Treatment Script
    Brow Lash Script
    Deep Conditioning Script
    Foil Highlighting Script
    Haircut Script
    Manicure-Pedicure Script
    Permanent-Texture Script
    Rejuvenating Facial Script
    Special Occasion Styling Script
    Ultimate Facial Script
    Wax Script


Human Resources

    Employee Forms and Agreements

    Assistant Apprentice Agreement
    Company Property Agreement
    Disciplinary Notice
    Education Fund Agreement
    Education Reimbursement Acknowledgment
    Education Reimbursement Agreement
    Employee Confidentiality Agreement
    Employee Training Agreement
    Employee Warning Notice
    General Employment Agreement
    General Employment Agreement 2
    General Non-Compete Agreement
    Independent Contractor
    Non-Compete Confidentiality-Training Agreement
    Sales Consultant Employment Agreement
    Sales Rep Non-Compete Paragraph
    Sales Representative Agreement
    Salon-Spa Employee Application
    Separation and Release Agreement


    Assistant Evaluation Checklist
    Customer Service Evaluation
    Goals for Stylist Levels
    Nail Tech Evaluation
    Receptionist Position Description and Evaluation
    Regional Manager Checklist
    Sales Consultant Performance Checklist
    Self Evaluation for Desk Staff
    Self Evaluation for Estheticians
    Self Evaluation for Stylists
    Stylist Position Description and Evaluation
    Stylist Team Member Evaluation
    Technical Assistant Job Description and Evaluation

    Interview Questions

    101 Interview Questions
    Interview Questions 2
    Interview Questions 3
    Interview Questions 4
    Interview Questions 5

    Job Descriptions

    Accounting Clerk
    Accounting Clerk 2
    Accounts Payable Clerk
    Accounts Receivable Clerk
    Accounts Receivable Manager
    Assistant Guest Services Coordinator
    Assistant Guest Services Productivity
    Business Services Coordinator
    Chief Financial Officer
    Customer Service Manager
    Customer Service Representative
    Customer Service Supervisor
    Director of Customer Care
    Educational Director
    Guest Services Coordinator
    Guest Services Team Member
    Hair Designer
    Protégé Designer
    Purchasing Manager
    Regional Sales Manager
    Salon Director
    Salon Director Assistant

    Manuals and Policies

    Employee Handbook
    Employee Handbook #2
    Employee Manual
    Employee Manual #2
    Front Desk Manual
    Front Desk Operations
    Front Desk Policies
    Human Resources Policy Manual
    Human Resources Tip Out
    Safety Policy Manual
    Substance Abuse Policy Paragraph


    Comparison: Employee vs Booth Renter
    Manufacturer, Distributor Contract Discussion Points


Industry Resources and Trends
    Add Spa Services to Your Business
    Assessing the Worth of Your Business
    Basic Public Relations - A Primer for Salons & Spas
    Confronting Confrontation
    Guidelines for Establishing Distribution
    Head-to-Toe Strategies for Creating an International Distribution Model
    Holiday - Seasonal - Themed Marketing
    Set the Stage for your Salon's Success
    Staying Connected to Older Clients in the Digital Age
    Strategies for Trade Show Success

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