From computer information systems to cosmetology… this business consultant found her calling in beauty!
PBA Member Iris Shelton, owner of Shelton Management Solutions, has harnessed her corporate management experience and customer service skills to help salon and spa owners everywhere transform their businesses and make customers the star of the show.
From her early beginnings in computer information systems, to corporate America, to the automotive industry and now the beauty industry (her favorite!), Iris’s professional experience spans far and wide… and she’s taking her expertise even further by helping beauty professionals maximize their business success.
“I realized long ago that I don’t like to chat with computers, I like to chat with people. I thought, why not link beauty and business? Why not be a consultant?” An avid traveler and social butterfly, Iris discovered that helping salon managers with significant projects was a perfect use of her skills and preferred work environments.
“That’s how Shelton Management Solutions came about,” she shares. “As a salon owner, everything falls on you. It’s a lot of pressure, so I come in and coach to help facilitate the process of heavy projects. There are similar challenges within multiple organizations that focus on the front-line consumer, including beauty businesses.”
Sometimes business owners don’t realize that there are problems to fix because clients don’t make comments or bring it to staff attention. That’s where Iris comes in with process evaluations and optimizations to help improve experiences for salon and spa customers and teams.
“There’s always a new business that you could lose your clients to. Business is more than being smart with numbers. There are service, presentation, and visual elements that are key to achieving success. From receptionists making eye contact when customers walk in the door, to training and motivating stylists behind the scenes, and even branding your business online… there are so many components than can be tightened up.”
Iris’s passion for the beauty industry radiates through her business which is branded to reflect joy, optimism and brightness. Iris offers consulting, business branding, internal on-boarding, employee engagement, and workshops.
Explore PBA Membership and join a community of beauty professionals who are driven to succeed!